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IVR

IVR is a technology for delivering automated, phone-based outbound communications. Calls can range from personalized, event-triggered notifications and two-way interactions to broadcast messages to hundreds or even thousands of customers. Outbound IVR can utilize static, recorded messages or dynamic, speech-enabled dialogs with the ability to transfer callers to an agent, record call callers voice etc.

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

Virtual Number is your personal reception hosted virtually in cloud telephony environment. In this you get a personal telephone number where your customers can call 24x7. Customers calling to your number are greeted with a message customized specially for you and can select Channels (Simultaneous Incoming calls) set by you to speak with concerned person, leave a voicemail or send a fax to you!

Virtual Receptionist is a cloud based EPABX system for small businesses with more intelligent and simpler call routing, tracking, transfer etc. Virtual Receptionist serves as low cost virtual, intelligent, phone operator for businesses which manages all your business phone communication via single number and platform.

IVR 1: 3 Calls be connected at the same point of time and 4th call will go on hold until any of the first 3 disconnects the call.Example: At one point of time there are 2 customers who are speaking with your Sales Department, 1 Customer speaking with Billing and 1 speaking with Support. IVR 1 - is suitable for larger setup 2 - 10 people team expecting higher number of simultaneous call.

IVR 2: Only 1 Call can be connected at a point of time.

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